Client Engagement Web Platform - Mobile-First Customer Conversations
A web platform that helps businesses keep their customers' attention by pulling calls, messages, and payments into a single mobile-friendly conversation thread. Built for businesses whose customers spend most of their time on a phone, not a desktop.
The client wanted one tool that did 3 things at once. Reach customers on the channel they actually use, give the team a real-time view of how conversations were converting, and let marketing send personalised messages tied to occasions like birthdays or service renewals.
Technology
Programming Language
- TypeScript
- C#
Front-end
- Angular
- HTML5
- CSS3
Back-end
- .Net Core
- Web API
Database
- MS SQL
Requirement
Customer conversations sat scattered across SMS, voice, email, and social. Each channel had its own tool and its own log, so the sales and support teams couldn't see the full picture of a customer relationship. The client wanted one feed per customer with calls, messages, and payment history all in one place.
They also wanted analytics on conversation outcomes (which messages got replies, which campaigns converted) and the ability to plan outreach around occasions like product anniversaries or seasonal sales.
Solution
We built a web app on Angular that gives each customer one unified conversation timeline. Calls, messages, and payment events all flow into the same view, so the team can pick up where the last conversation left off without digging through 4 different apps.
- Unified conversation feed per customer covering calls, messages, and payments
- Real-time conversion and engagement analytics dashboard
- Occasion-based targeting for campaigns and outreach
- Social media connectivity for cross-channel engagement
- Mobile-first interface that works on the channels customers actually use
The Angular front-end and .Net Core / Web API back-end keep the data flow quick, and MS SQL handles the conversation history without choking on heavy logs.
Final Outcome
Productivity went up because the team stopped switching between tools. Conversations got better outcomes because reps could see full context before they hit send. And marketing started running campaigns tied to real customer milestones, not generic blasts.
Get in touch with The One Technologies, or hire our Angular developers and .NET Core developers to start your build.
